Perforce Software, a provider of Software Configuration Management (SCM) solutions, now offers 24x7 Critical Care support to customers worldwide. This program is targeted at the growing number of customers who manage mission-critical applications with Perforce and cannot tolerate downtime.

24x7 Critical Care provides 24x7x365 access to senior-level engineers in the event of a production-down emergency while all support offices are closed. This new level of support guarantees a response time of one hour or less. 24x7 Critical Care is offered as a supplement to Standard Support.

“We have always placed as much importance on the quality of our technical support as we do on our SCM technology,” says Kathy Baldanza, vice president of engineering for Perforce Software. "This new offer addresses the needs of our global customers with large distributed development teams who need support around the clock.”

Expert and responsive technical support is a hallmark of Perforce and a key component of the Perforce proposition. The support team consists of highly knowledgeable senior engineers -- no outsourcing, no scripted responses -- who take great pride in rapid response times. As a result, Perforce technical support receives enthusiastic praise from customers every day.

Mike Scott of the BBC said, “I could have just looked it up myself in the docs, but Perforce support is so perfect I couldn’t resist the opportunity of seeing it in action again.”

“With thousands of customers depending on our website builder for their businesses, we need to know that our system is safe,” says Tony Ta, lead developer at CityMax.com. “The Perforce support team goes above and beyond by providing not only useful responses, but also by regularly checking in on us to make sure things are running smoothly. They’re incredibly helpful and professional.”

For more information or to purchase Perforce Technical Support please visit the Licensing and Pricing page at http://www.perforce.com/perforce/price.html.